ManikPola

Help & Support

Find answers to common questions and get the help you need

Welcome to the Manikpola Help & Support page. Here you'll find answers to common questions, contact information for support, and troubleshooting tips for using our gem marketplace platform.

Frequently Asked Questions

How do I post an ad for my gems?

To post an ad, first create an account or log in. Then click on "Post Ad" from the navigation menu. Fill in the details about your gem including type, weight, origin, price, and upload clear photos. Your ad will be reviewed before being published.

How do I search for and buy gems?

Use the search bar on the homepage to find gems by type, location, or price range. Click on any ad to view details. Contact the seller through our messaging system to negotiate and arrange purchase.

What payment methods are accepted?

We accept bank transfers, credit/debit cards, and approved digital wallets. All payments are processed securely and must comply with Sri Lankan financial regulations.

How do I create an account?

Click on "Login" and then "Sign Up". Fill in your details including email, phone, and location. You'll need to verify your email before your account becomes active.

How do I reset my password?

On the login page, click "Forgot Password". Enter your email address and follow the instructions sent to your email to reset your password.

What should I do if I suspect a fraudulent listing?

Report the ad immediately using the "Report" button on the ad page. Our team will investigate and take appropriate action. Never send money without verifying the seller.

How do I contact a seller?

Use the messaging system built into each ad. Click "Contact Seller" to start a conversation. All communications are monitored for safety.

What are the fees for using the platform?

Basic listings are free. Premium features like featured ads may have fees. Transaction fees apply to certain payment methods. All fees are clearly displayed before purchase.

How do I edit or delete my ad?

Log in to your account, go to "My Ads", and click "Edit" or "Delete" next to the ad you want to modify. Changes may take a few minutes to appear.

What to do if my payment fails?

Check your payment details and try again. If the issue persists, contact your bank or payment provider. For platform-related issues, reach out to our support team.

Support Contact Information

If you can't find the answer to your question in our FAQ, our support team is here to help. Here are the ways you can get in touch:

Email: info@manikpola.com

Phone: +94 76 667 4164

Address: No 85/B, Singakkuliya, Yogiyana, Dankotuwa, Sri Lanka

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Sri Lanka Time)

When contacting support, please include your account email, ad ID (if applicable), and a detailed description of your issue for faster resolution.

Troubleshooting Tips

Login Issues

  • Ensure your email is verified. Check your spam folder for verification emails.
  • Try resetting your password if you're having trouble logging in.
  • Clear your browser cache and cookies, then try again.

Ad Not Appearing

  • Check if your ad has expired. Ads are active for 30 days by default.
  • Ensure your ad was approved by our moderation team. This usually takes 24 hours.
  • Verify that you're logged in and viewing from the correct account.

Payment Problems

  • Confirm your payment method is supported and has sufficient funds.
  • Check for any bank or card restrictions on international transactions.
  • Contact your bank if the payment was debited but not reflected on our platform.

Messaging Issues

  • Ensure you're logged in to send messages.
  • Check your internet connection and try refreshing the page.
  • If messages aren't sending, try logging out and back in.

General Tips

  • Use a modern web browser like Chrome, Firefox, or Safari.
  • Disable browser extensions that might interfere with the site.
  • If issues persist, try accessing the site from a different device or network.